We offer comprehensive support for various Water’s equipment, servicing both legacy and modern systems.
Our expertise covers Water’s High-Performance Liquid Chromatography (HPLC/ UPLC), and Mass Spectrometry (MS). Models we service include: 2690, 2695, e2695, 2790, 2795, UPLC Acquity, Arc, Premier and many more.
We can provide multi-brand service plans, delivering maintenance on a range of OEM instrumentation, including: Agilent, AKTA, Perkin Elmer, Shimadzu, Thermo Fisher / Dionex, Waters, and many more.
72 hour breakdown response
Telephone Support
Access to our online breakdown logging facility
Discount on all lamps fitted and/or purchased
All parts, labour and call-outs chargeable
1 Preventative Maintenance (PM) visit per annum
Labour and call-out costs included for PM visit
48 hour or less breakdown response
Access to our online breakdown logging facility
Telephone Support
Discount on all lamps fitted and/or purchased
All parts chargeable
1 Preventative Maintenance (PM) visit per annum
Consumable parts fitted at the PM visit included
Labour and call-out costs included for PM visit
Access to our online breakdown logging facility
48 hour or less breakdown response
Telephone Support
Discount on all lamps fitted and/or purchased
1 Preventative Maintenance (PM) visit per annum
All breakdown labour and call-out costs included
Parts fitted included at both PM and breakdown visits
Access to our online breakdown logging facility
48 hour or less breakdown response
Telephone Support
Discount on our lamp range
We provide additional extras to accompany your chosen plan, including Qualification and extra Preventative Maintenance (PM) visits. We also offer User Training, Repairs, One-off Services, and Maintenance.
With Plan 1 you’ll receive on-site support within 72 hours, ensuring that any issues are looked into quickly and don’t delay your work more than necessary. You’ll also receive telephone support, this allows you to speak to a trained and certified engineer with any queries you have that don’t require a site visit.
With Plan 2 you receive all the support of Plan 1 and more. With Plan 2 you will also receive preventative maintenance. Through preventative maintenance you can ensure your machine continues to run smoothly, along with, identifying any potential issues early on. This can lessen the chance of work being delayed by helping to reduce the risk of equipment breaking. You will also receive off-site workshop support for any issues that cannot be dealt with in the lab.
Plan 3 provides the same support as Plan 2 but with the added benefit of consumable parts being provided for preventative maintenance. This means that more of your costs are covered by your plan. If you don’t have in-house support from engineers then this plan will provide you with greater support than Plan 1 and 2 to ensure your business can run smoothly.
With Plan 3, more is covered upfront, leaving ‘peace of mind’ for servicing costs. This plan is ideal for bigger labs with more equipment that require regular maintenance.
Plan 4 offers the most coverage for your laboratory. This plan provides you with everything from service parts to breakdowns. The key benefit over Plan 3 is that breakdown labour and call outs are covered.
Alongside our servicing and maintenance plans, we offer a wide selection of refurbished Waters parts, equipment and instruments.
Each of our reconditioned products undergoes thorough inspection and testing by our certified engineers to ensure it meets rigorous quality standards.
Opting for reconditioned parts can save you up to 70%, allowing you to reinvest in your lab. Our refurbishments guarantee peak performance, while faster shipping (often within a week for in-stock items) minimises your downtime.
Let us help you decided the appropriate service and support for your laboratory equipment.
